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Bayberry Candles
Complaint policy: • Once we receive a complaint about the candle, we would ask customer to specifically mention the error • We would ask customers to make videos and share • The dear customer would then pack the unburned candle immediately • Only UNBURNET CANDLE would be eligible for return The complaint would be processed • After immediate 24 hours of submission studio would sort out the complaint • Compensation would be surely provided if an error spotted • Refund or redelivery depends on the studio • If it is to be redelivered, then shipment would be booked under the "REPLACEMENT" category • Which means that the damaged parcel would be returned at my place after providing replacement to the customer • So the unburned and appropriately packed candle must be returned to the rider to receive replacement candle • No shipping would be charged on compensation parcels
